Our Guarantees

When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact us to resolve these problems within 15 days. You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with us. Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.

Some products have different policies or requirements associated with them.

Below please find the procedure of our warranties:

1. Take a video or some photos showing the issue occurred with this item and contact us to submit your claim;

2. We will contact you for more information or give you a response within 48 hours;

3. If a product is still covered by our warranties, you may have to return it. You should take the responsibility for paying the return shipping fees.

 

Note:
- Please check all items for quality issues within 3 days of delivery. If there are any quality issues, please contact us within the warranty 
period.
- The warranty period for an item begins on the day the item is delivered to you.

- If you do not receive your purchase within 90 days, you can ask for a full refund.

 

Warranty exclusions:

If a product is defective before you start using it or is not working, you can return it to us within the validity period of our warranties.

However, the following scenarios are to be considered outside the scope of this protection:

a) The user voids the warranty if he or she

- Flashes the firmware of a device;
- Opens the body in an attempt to fix the product;
- Modifies, removes or swaps parts of a product;
- Uses the device in a way that it is not intended for;
- Continues to use it once the fault occurs and causes more damage;
- Fails to contact us when the problem first occurs;

b) Warrantees do not cover cases of damage to products from accidental breakage, misuse, or general wear and tear.

c) Please contact us before returning a defective item; otherwise, your return request may be delayed.

d) If a repair is impossible or we can not offer a replacement due to limited stock availability,we will send you a refund to the same payment account you used to place the order. You can then use the money for purchasing this product again.

e) Intimate apparel and adult toys can not be returned due to hygiene reasons.

f) If items are lost while being returned, we will not be able to assist you as we wish we could. We recommend that you select a tracked shipping method to return the defective products.

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